How to manage IT processes with Gipo

Practices in the IT sector have evolved with the aim of not only delivering efficiency in their services, but also value to the customer. In this sense, IT process management is fundamental. 

Process management is a proven way to make the daily lives of IT professionals more organized and standardized. Using a management tool with this objective helps to avoid failures and rework, in addition to finding strategic solutions for carrying out activities. 

What is IT process management? 

For every quality service delivery, there is a well-defined process behind it. In IT, processes are ways to optimize the efficiency of operations, avoiding bottlenecks in project development. 

Organizing processes increases the quality of the service delivered, as it organizes activities. The main objective is to create methods that guarantee excellent results, regardless of who executes them. 

IT process management methods were created through years of maturation and evolution of the sector. The efficiency of the methods is the result of a lot of research, analysis and trial and error on the part of professionals and experts in the field.  

How important is it to manage IT processes? 

Managing processes is fundamental to the success of a company or IT sector. With proven methods, it is possible to systematize activities and guarantee efficient results. 

It is important to emphasize that defining the organization’s processes is not a way of “fixing” operations. Creativity and innovative solutions will always have their place, as long as they are implemented in accordance with what was established for the process. 

In fact, the systematization of processes further favors the development of new ideas. This happens because employees spend less time organizing tasks. Your attention can be directed to developing strategies and solutions that add value to services. 

Having standardized processes ensures efficient results regardless of who is operating. In the case of a change of employees in a team, the results do not lose their quality, as the processes are well organized. 

Furthermore, the standardization of processes prevents failures and rework, as functions and methods are well structured. 

Therefore, it is important to manage processes in the company. With it, it is possible to guarantee the efficiency of results and the sustainable growth of the company through organization and standardization methods. 

Discover the main methods for managing IT processes 

As previously stated, there are methods that contribute to process management, making the structuring and control of projects simpler. 

COBIT

COBIT (Control Objectives for Information and related Technology), is a guide to best practices for managing IT processes. It can be applied regardless of the types of platforms and tools used by the team. 

In this way, COBIT is a framework which helps IT managers to ensure the structuring and efficiency of processes. Additionally, it provides metrics and performance indicators that help optimize processes. 

COBIT aims to provide four main functionalities: 

• Plan and organize;
• Acquire and implement;
• Deliver and support;
• Monitor and evaluate.

ITIL 

Like COBIT, ITIL aims to guide IT managers on efficient and proven practices. In English, the acronym means Information Technology Infrastructure Library, which in Portuguese would be “Information Technology Infrastructure Library”. 

Its resources apply both to the company’s operations and to the strategic alignment of the organization’s processes. 

Having a professional trained in ITIL becomes a great advantage for companies, which can count on more efficient management. 

TOGAF

TOGAF is another framework that contributes to IT processes. In this case, its nature is corporate architecture and will contribute to the construction of an integrated IT sector. 

Its objective is to guarantee innovation in the area without losing the efficiency of process management, streamlining processes and reducing errors. 

PMBOK

We arrived at the main framework used by IT managers. PMBOK (Business Analysis Body of Knowledge) is a guide for project and process management, it can be applied to any type of project. 

Its practices and concepts are used by managers around the world and addresses the best practices for successful business management. 

BPM CBOK

The CBOK guide (Common Body of Knowledge) is a reference for professionals who want to manage processes. It is divided into nine areas of knowledge: Business Process Management, Process Modeling, Process Analysis, Process Design, Process Performance Management, Process Transformation, Process Management Organization, Corporate Process Management and Business Technologies. BPM.

Thus, CBOK is yet another methodology that guarantees good process management practices. To begin structuring processes, it is necessary to find qualified professionals, so that the construction of processes is based on research and proven methods. 

This way, the manager can structure the area and ensure that the team adopts good process practices.  

How to apply IT process management at Gipo

Management tools go hand in hand with process management frameworks. These tools guarantee the application of the best methods in an organized and visual way. 

With Gipo, processes can be well defined through workflows. All backlog of projects can be added to the tool. 

Furthermore, the stages of your process can be elaborated, so that the tasks started have a path to follow until they are completed. This flow is built according to the company’s needs and frameworks can be used for its creation. 

Gipo allows all time spent on a task to be accounted for, allowing analysis and the construction of strategies to optimize the flow. 

Allied to time tracking, with Gipo the manager can monitor the costs and charges of a project in real time. This way, the manager can find the best ways to apply the company’s resources. 

With Gipo, processes can be defined in a practical and visual way. This makes it easier to work as a team and extract the best from each member.